Through our contact center service agents specially trained our interactions conducted through emails, social networks and calls from: customers (external or internal), partners, affiliates or others.
Our philosophy is to offer our clients the exact services they need and at the right time, without facing unnecessary delays.
Some of the services we offer include:
INBOUND
Order Acquisition
For any company, order acquisition in one of most important assets in the sales process. To facilitate this process, we offer the capability to centralize these activities in order to free time of sales resources. We also provide services to detect the specific needs of our customers and minimize process errors. We additionally offer a dedicated sales channel to companies that do not have extensive capacities or do not count on inbound call center to receive customers’ orders.
Customer Help Center
We offer multilingual customer assistance to end-users of products and services. We count on a multiple channels of customer assistance, such as email, online chat, etc.
We believe that all communication with our customers’ needs to be meaningful. Thus, we seek to improve the relationship with our customers at each contact. Therefore, our objective is to add value in each interaction by not only resolving the claims at hand, but also getting to know their specific needs of our clients.
Sales
Our goal is to create new business for our clients. With the use of Business Intelligence solutions, we are able to understand our clients’ needs and profiles, as well as create an optimal strategy to reach them. We use multichannel methods to reach your target market such as email, social networks, chat, phone calls, etc.
As a result of our personalized attention, we are able to create a distinct loyalty model for your customers.
Polls – Customer Satisfaction
We believe that continual customer satisfaction is essential. For that reason, we develop personalized surveys in order for our clients to measure the satisfaction level of their consumers. Using both quantitative and qualitative methods, we help our clients better understand what their customers think about their products and services. In addition, we expand our services through different interaction channels, by using different kinds of consultancy methods in order to discover future opportunities and benefits.
Brand and Products Monitoring
We offer “buzz” services in order to analyze and follow what your consumers are saying about your brand and products in: blogs, social networks, forums and different virtual communities.
Opinion Surveys
Using quantitative techniques to obtain market information, we help our customers make strategic decisions. We also assist our clients to:
Determine which formats are preferred by their customers.
Discover if a product is well distributed and reaching its target market
Personalized market analysis based on on clients’ needs
Loyalty Plans
Our plans are focused on attracting, convincing and maintaining your customer’s attention and loyalty. We start our activities by understanding the needs of your customers. We then seek to target their preferences and opinions about your company. We focus on transforming your sales model by building a sustainable relationship with your customers.
Help Desk and Onsite Support
We manage level 1 and 2 IT requirements through a 24/7 multilingual support help desk thanks to our highly qualified support team.
We have divided our help desk and onsite support services in order to provide the best quality service for our customers:
- With our Onsite Services we focus on final users support, helping our clients achieve an optimal experience through tools and services offered by our customers.
- Our Help Desk service is oriented to our client’s employees. We actively assist them with the use of the internal technologies and systems